communications communications communications

Helpdesk and Contact Center

Free Live Chat for your Site

Outstanding real time assistance tools that keep customers happy and coming back for your goods or services.

Social Networks and Messengers

Customer engagement tools for Facebook, Messenger, Instagram, Skype, Telegram, Viber and other popular messengers and social networks

Email, SMS and Telephony

Classic contact center and helpdesk software tools for classic customer communication channels, such as email, phone and text messaging.

Queueing and Routing Rules

Separate queue for each channel

Routing rules

Custom design

Canned replies

Bot support

Wait and display rules

Contact Center Reports

Activity by channel

Activity by day/time

Average response time

Client satisfaction

Supervisor ratings

Custom reports

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